Special Services for
Special Deliveries


When you need more than a simple A to B, we have a variety of shipping solutions to meet your needs.


 

More Drop Off
and Pick Up Point

Enjoy more flexibility with later drop-off times and over 1,2001 Purolator retail, agents and Mobile Quick Stop locations across the country!

Better Network
Visibility and Security

With Canada’s largest operating courier fleet and delivery using 99% of our own assets, you get improved visibility, security and reduced damages

Next Day
Delivery Guaranteed

Gain peace of mind with on-time delivery and a wide range of courier services


 

Specialized Delivery Option

Shipping Dangerous Goods
Whatever you send, know it will travel safely and be received responsibly. Our air and ground staff are traned in dangerous-goods protocols.
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Signature Services
To be certain your package was received, we'll make sure it's signed for by the right person. If it requires multiple signatures along the way, we can see to that too.
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Special Handling
Not a letter? Not a box? Not a problem. We can account for shape, weight, size and shrink-wrapped items and get them safely where they need to be.
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Pickup and Delivery Extras
Accommodate customers with Saturday delivery or a hold for pick-up at their convenience. We can also collect non-cash payments on your behalf.
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Same Day Service Enhancements
For high-priority oversized or otherwise unconventional packages, you can request a larger delivery team, a bigger vehicle and/or early pickup/late delivery.
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Returns Services
Add this to your process for seamless returns. You can pre-create return shipping labels to include with your packages or you can create and send them as needed.
Learn More

NEW
Adult Signature Required service

Not home to sign a package? Don’t worry. If we don’t get proper age-of-majority verification, we’ll hold your shipment for you in a secure Purolator facility. Mitigate risk with an ID verification and a signature.





Shipping
Dangerous Goods

Purolator is the leading Canadian carrier of dangerous goods via both air and ground, with an exemplary safety and compliance record.

Limited Quantity
(Ground only)

A Limited Quantity Exemption may apply to your shipment if you are shipping small quantities of dangerous goods. This exemption is a simpler regulatory alternative to preparing all DG shipments as fully regulated.

500 kg Exemption
(Ground only)

The 500 kg Exemption is an alternative to preparing shipments as fully regulated, and simplifies packaging and paperwork. However, this exemption is limited to select classes/divisions of dangerous goods.

UN1845 : Dry Ice/Solid Carbon Dioxide (Air only)

Dry ice is a great choice for keeping small shipments cold or frozen. However, dry ice falls under dangerous goods regulations, so it is critical to package these shipments correctly.

Fully Regulated
(Air and Ground)

Fully Regulated shipments must be prepared in full compliance with the regulations for the applicable mode of transport. Shippers are responsible for ensuring compliance. The Dangerous Goods section of purolator.com and the Transports Canada website are a great place to start for information. We are also available 24/7 to answer your questions at 1 888 SHIP-123.

Signature Services

Get added flexibility or security with our signature options.

Signature Not Required / Origin Signature Not Required

Easily authorize shipments to be delivered without a signature whether you’re the sender or the receiver.

> Waive a one-time delivery signature
> Request a multiple-use waiver sticker

Chain of Signature (COS)

Securely ship controlled items that need more than one signature throughout the transportation route.

Adult Signature Required

To ensure the responsible delivery of your package, we’ll obtain an age of majority signature (based on the destination province) upon arrival.

> See ID Requirements

Special Handling

Rest easy knowing we can handle most of the items you need to ship even if they don't conform to regular package specifications.

Unsuitable Articles

Shipments that require Special Handling because of their shape, size, packaging, contents (pressurized, liquid, screws, fasteners, etc.), and more.

Overweight/Oversized Pieces

Special handling for pieces that exceed the standard maximum weight (more than 70 lbs.) or size (equaling or exceeding 5 feet in length or overall piece size of 165 inches).

Non-Packaged Articles

Items not fully encased in a suitable shipping container, such as tires, shrink-wrapped items, pails and drums, bags/totes/paper boxes with straps, and more.

Pickup and Delivery Services

Customize your pickup or delivery with special services especially for shipping within Canada.

Saturday Service

Count on our Saturday Service for pickup or delivery of your shipments going to Canadian or U.S. destinations. Get guaranteed delivery by end of day Saturday for shipments picked up on Friday or guaranteed delivery by end of the specified day for shipments picked up on Saturday (Canadian destinations only).

Hold For Pickup

Your customers can request to pick up their shipment at a Purolator delivery location in Canada.

ExpressCheque®*

We’ll pick up a non-cash payment when we deliver your shipment and then forward the payment to you. Available for in-Canada shipments with most of our Purolator E-Ship® Solutions (excluding shipping as a guest).

Same-Day Services

Customize your same-day shipments by adding any of our specialized services.

Second-person Assistance

Share the load. Get a second person to help with your same-day delivery.

After Hours

Get your shipment picked up or delivered outside of our regular Monday-Friday 7 a.m. - 6 p.m. hours or on statutory holidays.

Special Van Request

Rest easy knowing that larger vehicles are available if you need them for your same-day shipment.

Returns Services

Easily create return shipping labels to manage returns efficiently.

Returns Management Service

Easily create return shipping labels without an outbound shipment. Ship online on purolator.com, or use Purolator E-Ship® Web Services or Purolator E-Ship® Server to print and send to customers or to email as an attachment.

Outbound Return Service

Easily create return shipping labels to include with your shipments or to send to customers at a later date. Free of charge with online shipping on purolator.com, Purolator E-Ship® Web Services or Purolator E-Ship® Server.

« Purolator is a company that can be counted on to deliver on time, as promised, in good condition, and with a smile. »
- D/R Energy Wise Distributors
  • *Certain restrictions apply. Not applicable to all services. For full details, see Purolator Terms and Conditions of Service or call 1 888 SHIP-123.
    †Acceptable forms of payment are cheques, post-dated cheques, certified cheques, money orders and bank drafts. Purolator will not accept cash. Purolator makes no representation regarding the validity of the form of payment received and assumes no liability in the event the cheque, money order or bank draft is not honoured. See Purolator Terms and Conditions of Service for full details
  • 1. Source : Purolator Service Directory
  • 2. Offer for a fixed discount up to 40 % is available for a limited time only to customers that qualify to create a new Purolator business account and for certain shipments only within Canada. Calculated on Purolator’s published list rates, available at purolator.com/rates and cannot be combined with other discounts.
  • Purolator Inc. | 2727 Meadowpine Blvd | Mississauga | ON |L5N 0E1 | 1 888 SHIP-123 | purolator.com