Returns, re-imagined for every scenario.
Fast enough for your most time-sensitive customers. Broad enough to reach every postal code. Secure enough to protect your business. Simple enough to work without changing how you operate. Purolator’s returns solutions are designed for businesses of every size and complexity.
Open a business account
Tell us about your business and a Purolator returns specialist will reach out within 48 hours to build the right solution
Easy, hassle-free returns
One network. Every return scenario.
From package free, special handling, dangerous goods to returns dispositioning at our global returns center. One Purolator network—whatever the complexity.
Convenient locations.
With 3,000+ drop-off locations across Canada and later drop-off times, customers can return on their schedule, close to wherever they are.
No printer. No problem.*
Offered at select locations, a QR code on their phone is all your customers need. Show up, scan, drop off. No printing, no packaging, no friction. That’s the whole process.
Return fraud? There’s a fix for that.
Purolator is the only courier company in Canada to offer a dedicated returns package verification service—Open Verify—designed to reduce fraud, protect margins, and give you full visibility on what comes back.
Self-serve. Any time.
Using Purolator’s Returns Portal, you customers can initiate returns using your return policy rules, on their own schedule—24/7, without calling or waiting for support.
Transparent tracking. Better visibility.
Track returns from drop-off to delivery, so customers stay informed and your business can receive, review, and process items faster.
Returns that don’t cost the planet.
Zero-emission vehicles and smarter reverse logistics. Choose what happens with each return—back to stock, reshipped, donated, or responsibly disposed. You decide. We handle it.
Purolator Inc | 2727 Meadowpine Blvd | Mississauga | ON | L5N 0E1 | 1 888 SHIP-123 | purolator.com